Vice President, Segment Team Manager, Bank of America
Bio: Edgar currently serves as Segment Team Manager at the Las Vegas Contact Center leading teammates in the Spanish Gate for our retail Spanish customers and clients needing online and mobile banking support. Edgar began his 13 year career with Bank of America as a Client Service Representative in a financial center and has held several financial center roles including the legacy Consumer Market Manager role. In his current role, he also had the opportunity to introduce the Spanish retail gate to Las Vegas assisting in hiring, training, and ensuring that teammates were proficient in preparation to migrate 100% of client calls to teammates within the United States.
In addition to his current role, Edgar is also the Northwest Regional Leader of the Employee Network HOLA at the enterprise level. He is a wish granter for the Make A Wish Foundation which gives him the opportunity to meet with families of children with life threatening conditions and assists in granting them a wish. Edgar was also instrumental in improving the bank’s involvement in financial literacy programs for local schools with Junior Achievement. Edgar serves on the Bank of America Community Volunteers Board to ensure our strategy goals are being met at the local level. Edgar also works with our PR firms to ensure our strategy and efforts are demonstrated in the local media.
Edgar has been a yearly nominee Global Diversity & Inclusion Awards and selected as a 2014 Global Diversity & Inclusion Award winner. He was also the 2014 Las Vegas Business Press Rising Star Award winner.
I serve on the board because... It gives me the opportunity to make a greater impact in my local community. As a native from Las Vegas, I have enjoyed volunteering to those that needed it he most and as a board member I have the opportunity to accomplish this at a greater extent. I believe in our mission statement and have personally have seen the positive enhancement that each and every wish has in the children we serve.
My wish would be... To travel the world to engaged with the multitudes of cultures and inclusive diversities that makes our world a unique place.